Reception
Reception is attended from 7am – 9pm daily. Any enquiries are welcome in the motel foyer or by dialing 9 on the telephone in your room.
Should you require after hours assistance please call reception on 8724 6400, and you will be redirected to our Night Manager.
Check Out
Guests are required to vacate their room by 10am on the day of departure. Please report to reception upon departure to settle your account. If you are leaving before the office is open, please settle your account before 9pm the night before. Keys can be left in the room.
Dining
Breakfast
Breakfast is available from 7am – 10am daily, offering Chef’s Table and À la carte cooked breakfast options. Bookings are recommended.
Alternatively breakfast can be served to your room by completing the breakfast menu in your room. Please return the completed form to reception by 9.00pm the night before.
Dinner
Our À la carte restaurant and bar 5pm – 9pm 7 days per week. It showcases some of the best produce the Limestone Coast has to offer, accompanied by a superb selection of Australian and international wines. Bookings are recommended.
Alternatively, room service dinner is available each day from 5pm – 9pm. $5 room service surcharge applies for each order placed. Click here to view the menu.
“Golden Hour”
Every day from 4pm – 6pm enjoy an after work bubbles, pre-dinner drinks or an “it’s been a day” beverage with the very best from our coveted sips, complimented by share plates and snacks to please. Discover Golden Hour here.
Mini bar
For your convenience mini bars are stocked with snacks and beverages. Consumed items from the mini bar will be replaced daily and charged to your room account. On the day of departure please fill in the mini bar slip found in your room (last day’s consumption only) and present upon check out.
Wireless Internet
Complimentary in room wireless internet is available. The password for this service can be found in your key wallet. Please note that our bandwidth speed is optimised for browsing and emails only.
Car parking
Whilst sufficient car parking is available within the motel grounds, all parking is unallocated. Please contact reception if you have any questions in regards to parking.
Air Conditioning & Heating
Each room is fitted with reverse cycle air-conditioning. When turning on the unit or changing temperature please allow up to 20 minutes for it to function correctly. Ensure that symbols represent the temperature you desire eg. Sun for heat and snowflake for cooling. Keep at a moderate temperature and fan speed for best results.
Telephone
Dial 0 for an outside line, charges may apply. Room to room calling is made possible by dialing 4 followed by the room number.
eg. Room 16 – dial 416.
Television
Both free-to-air and Foxtel television services are available in your room. Both services can be accessed by scrolling through channels on your TV remote control, it is not necessary to change the to source to access free-to-air channels.
Privacy
Do not disturb signs are located in your room; please hang these on your door for privacy. Please note, if the sign is hanging on your door between 10am and 1pm, housekeeping will not service your room.
Housekeeping
For guests staying multiple nights, your room will receive a daily housekeeping service. If you do not require a service please hang your do not disturb sign on the door or contact reception to advise.
Blankets/pillows/towels
Spare blankets and pillows are located in the wardrobe. If you need any further items please contact reception.
Cooking in rooms
Where cooking facilities are not provided, cooking and food preparation is strictly forbidden in guest rooms.
Guest Laundry
A guest laundry is available, please refer to property map for location. The washing machine and dryer accept $1 coins only. Please note that washing machine is hot wash only.
Laundry powder is available to purchase from reception. You will find an iron and ironing board in your room for your convenience.
Dry cleaning
Dry cleaning and laundry services are available Monday-Thursday. Please ensure that you have your items delivered to reception by 8am for same day delivery. Charges apply.
Smoking
All rooms are NON Smoking. Please be aware if there are traces of smoke found in your room a cleaning fee will be charged to bring the room back to its original condition.
Pets
Due to health regulations pets are not allowed in any area of the motel including guest rooms. Only assistance animals are permitted. If we find you have had a pet in the room, a cleaning fee will be charged to bring the room back to its original condition.
Lost and Found
Any lost property will be held for 3 months after departure. Any food or drink items left in rooms will be discarded immediately by housekeeping staff.
Wake up Calls
Please contact reception to set a wakeup call.
printing/photocopying
Printing and photocopying is available at reception from 7am – 9pm. Charges apply.
To print, email your files to stay@thecommodoremtg.com.au. Please note: we do not accept files from USB or hard drive.
Luggage
Temporary luggage storage is available at reception during opening hours.
payment methods
We accept all major credit cards – American Express, Mastercard, and Visa, Union Pay, JCB. Personal cheques will not be accepted unless prior arrangements have been made with the manager.
If you do not hold a credit card and are paying cash for your stay, it is our policy your account be kept in credit during your stay. You must pay on check in and provide a $200 cash bond which will be returned to you upon departure after a satisfactory room inspection.
First Aid
First Aid kit items are available from reception.
Emergency Procedures
On your room phone, dial 0 for an outside line, you can then dial 000 for emergency. When safe to do so, please report ALL emergencies to reception.
Refer to the property map located on the back of your door for evacuation points. Please proceed quickly and calmly to the nearest evacuation point. All guests will be accounted for at this point.
Tourist Information
Our reception staff can provide you with information regarding local and regional attractions. For further information contact Lady Nelson Visitor and Discovery Centre on 08 8724 9750
Taxi Service
Vears Taxi’s 08 8725 0666
Lake City Taxi’s 08 8723 0000
Little Taxi’s 08 7076 9076